Case Study | Healthcare
Professional Services Leadership for a Healthcare Platform
A leading healthcare technology company delivering a mobile-first platform for patient engagement. The product integrates with pharmacy systems to send targeted health messages and improve care outcomes.
INDUSTRY
Healthcare - Pharma
PROJECT DURATION
Ongoing
LOCATION
United States of America
CHALLENGE
The client was looking to identify a partner who could deliver the following expectations:
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Consistent project delivery with on-time implementations
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Build a high-functioning Professional Services team with strong mechanisms for knowledge retention and transfer
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Own the entire QA and implement testing process which would cover post-launch support
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Ensure scalability and reliability for pharma clients
Essentially, the client needed a partner who could own and operate their Professional Services function end-to-end.
OUR SOLUTION | FULL OWNERSHIP OF PROFESSIONAL SERVICES DELIVERY
Worklife Tech. took complete responsibility for the client’s implementation operations. We deployed a cross-functional team, comprising of :
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Professional Services Manager to lead planning, coordination, and risk management
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Developers to configure, customize, and integrate the platform with third-party systems
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QA Engineers to ensure regulatory compliance (HIPAA) and end-to-end testing
Worklife Tech. Owned:
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Full implementation lifecycle management
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Resource onboarding, training, and performance monitoring
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Standardization of QA and delivery processes
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Scalability planning for production roll-outs
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Ongoing optimization of onboarding and configuration
IMPACT & OUTCOMES
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40% reduction in implementation turnaround time
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Reduced internal overhead for client leadership
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Improved satisfaction across pharmacy partners
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Repeatable, scalable delivery framework established
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Feedback loop integrated into the product roadmap
WHY IT WORKED
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Strategic Ownership: We drive outcomes, not just headcount
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Scalable Delivery Model: Effective for both pilots and large-scale rollouts
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Zero Surprise Quality: Strong QA discipline and structured processes
